1. Order Confirmation
All orders are confirmed through a phone call or WhatsApp within 24 hours. Please ensure your contact details are accurate to avoid delays.
2. Delivery Information
Within Jodhpur: ₹20 - Delivered within 1-2 business days.
Outside Jodhpur:
- Normal Delivery: ₹50 - Delivered within 5-7 business days
- Fast Track Delivery: ₹150 - Delivered within 3-4 business days
We aim to deliver within the specified timeframe from the date of confirmation.
3. Payment Options
Cash on Delivery (COD): Available for Jodhpur only.
Online Payment (UPI): Required for delivery outside Jodhpur. Payment details will be shared upon order confirmation.
4. Quality Assurance
Each rakhi is handcrafted and carefully quality-checked before dispatch. Pictures of the exact products will be shared with you before shipping to ensure full transparency.
5. Return & Refund Policy
We do not accept general returns. However, in the rare case a product is received in completely damaged condition, a refund will be provided after verification through shared pictures. Custom designs and minor transit wear are not eligible for refunds.
6. Contact Us
For order updates or queries, feel free to contact us at +91 8949409523 or +91 9460250677. We're happy to assist you!